Terms of Service

By downloading, installing, accessing, or using the Remse mobile application ("User App" or "Agent App"), website, or any associated services (collectively, the "Platform"), you confirm that you have read, understood, and agree to be legally bound by these Terms of Service ("Terms") and our Privacy Policy.

These Terms apply to all visitors, users, travellers, relocators, and service agents who access or use the Platform, regardless of location. If you are using the Platform on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.

Remse is a two-sided digital marketplace that connects:

• Travelers and Relocators ("Users"): Individuals seeking assistance with international relocation, visa applications, housing, school placement, airport services, and related migration logistics.
• Verified Service Providers ("Agents"): KYC-approved professionals and agencies offering travel, immigration, and relocation services to clients on the platform.

Remse facilitates the connection between these parties and provides infrastructure for secure milestone-based escrow payments. Remse is not a travel agency, immigration law firm, or financial institution. We are a technology platform that enables transactions and trust between our users.

3.1 Eligibility

You must be at least 18 years of age to create an account on Remse. By registering, you confirm that all information you provide is accurate, current, and complete. You agree to keep your account information updated at all times.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You must immediately notify Remse of any unauthorised access or use of your account. Remse will not be liable for any losses caused by unauthorised use of your account.

3.3 One Account Per Person

Each individual may only maintain one active Remse account. Creating multiple accounts to circumvent suspensions, restrictions, or fees is strictly prohibited and will result in permanent platform ban.

3.4 Email OTP Authentication

Remse uses email-based OTP (One-Time Password) authentication. By providing your email address, you consent to receiving authentication codes via email. Standard messaging rates may apply.

As a Remse user, you agree to:

• Provide accurate, truthful, and complete information when creating your account and using the platform.
• Use Remse only for lawful purposes and in compliance with all applicable local, national, and international laws.
• Treat all other users — agents and fellow Users — with respect and professionalism.
• Not impersonate any person or entity, or misrepresent your identity or qualifications.
• Communicate honestly with agents about your relocation needs, timelines, and budget.
• Fund escrow accounts only with funds you legitimately own and have the right to use.
• Release milestone payments promptly when services are satisfactorily completed.
• Report suspected fraudulent or inappropriate conduct to Remse promptly.

5.1 KYC Requirements

All service providers must successfully complete Remse's KYC (Know Your Customer) verification before their profile goes live and they can accept client requests. The KYC process requires:

• Government-issued photo identification (national ID, passport, or driver's licence)
• A live selfie photograph for biometric verification
• Proof of business registration or professional certification
• Business name, registered address, and operational countries

5.2 Compliance Audit

Agents are required to undergo a mandatory compliance audit every two (2) years at a fee of $100.00 USD. Failure to complete the renewal audit will result in suspension of the agent account until compliance is restored.

5.3 Agent Conduct

Agents must deliver services as described, communicate honestly with clients, maintain professional standards at all times, and honour all agreed milestone terms. Agents who receive sustained poor reviews or are found guilty of misconduct may be permanently removed from the platform.

6.1 How Escrow Works

When a User hires an Agent on Remse, payment is made into a secure Remse Escrow Wallet rather than directly to the agent. Funds are held securely until the relevant milestone is completed and approved by the User. Upon approval, the funds are released to the Agent's Remse wallet.

6.2 Milestones

Service agreements on Remse are broken down into milestones, which are agreed-upon stages of work. Each milestone has a corresponding payment amount. Users should only release a milestone payment when they are satisfied the related work has been completed as agreed.

6.3 Disputes

If a User and Agent disagree on whether a milestone has been completed, either party may raise a formal dispute through the Remse platform. Remse's dispute resolution team will review the case and make a binding determination. See Section 10 for full dispute resolution terms.

6.4 Refund Policy

Funds held in escrow are refundable to the User only in cases where:

• The Agent fails to deliver the agreed services within the agreed timeframe
• A dispute is raised and resolved in favour of the User
• The Agent's account is suspended or terminated before service completion

Remse does not issue refunds for funds already released to agents by the User's own explicit action.

6.5 Processing Fees

Escrow transactions are subject to a processing fee based on the User's subscription tier: 2.50% for Basic subscribers and 1.00% for Premium subscribers. These fees are deducted at the time of each milestone payment.

Remse operates on a subscription model with the following tiers:

Traveler / User Plans

• User Basic: $7.00/month — Full escrow rails, agent browsing, community access, 2.50% P2P fee.
• User Premium: $14.00/month — All Basic features, priority support, unlimited group wallets, reduced 1.00% P2P fee.

Agent Network Plans

• Starter: $14.00/month — Client match access for independent local operators.
• Professional: $34.00/month — Enhanced analytics and profile priority for growing agencies.
• Premium: $52.00/month — Automated payout routing and unlimited office setups.
• Corporate: $70.00/month — Multi-seat RBAC, bespoke data exports, custom invoicing.

All subscription fees are billed monthly. Remse reserves the right to adjust pricing with 30 days' advance notice to subscribers. Subscriptions are non-refundable once the billing cycle has commenced.

The Remse marketplace facilitates the purchase of travel-adjacent products and services, including but not limited to: international e-SIM cards, airport lounge access passes, short-term accommodation rentals, and other curated travel products.

All marketplace transactions are subject to a 7.50% platform commission. Marketplace products are provided by third-party partners, and Remse acts solely as an intermediary. Disputes regarding marketplace product quality must be raised within 48 hours of delivery or access.

The following activities are strictly forbidden on the Remse platform. Violation may result in immediate account suspension, permanent ban, and potential legal action:

• Using Remse for any fraudulent, deceptive, or illegal purpose
• Attempting to process money laundering or other financial crimes through the escrow system
• Providing false information during KYC verification
• Harassing, threatening, or abusing other users
• Creating fake reviews or manipulating the agent rating system
• Attempting to conduct transactions outside the Remse platform to avoid fees
• Reverse engineering, scraping, or attempting to compromise the platform's security
• Using automated bots or scripts to access the platform
• Sharing your account credentials with any third party
• Discriminating against users based on race, religion, gender, nationality, or other protected characteristics

Remse provides an in-app dispute resolution mechanism. If a User and Agent cannot resolve a disagreement privately, either party may file a formal dispute through the app. The dispute process works as follows:

1. The disputing party submits a dispute with evidence (screenshots, messages, documents).
2. Remse's operations team notifies the other party and grants 5 business days for their response.
3. The Remse team reviews all evidence and makes a binding determination within 10 business days.
4. The outcome may include: milestone release to agent, full or partial refund to User, or mediated split.
5. Decisions made by Remse's dispute resolution team are final within the platform.

All content on the Remse platform — including but not limited to the logo, brand assets, app design, graphics, text, and software — is the intellectual property of Remse Ltd and is protected by applicable copyright, trademark, and intellectual property laws.

Users may not reproduce, distribute, modify, create derivative works from, or publicly display any Remse content without express written permission. User-generated content (profile photos, messages, reviews) remains the property of the user who created it, but you grant Remse a non-exclusive, worldwide, royalty-free licence to use such content to operate and improve the platform.

Your privacy is important to us. Remse collects, uses, and protects your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference.

By using Remse, you consent to the collection and processing of your personal data as described in our Privacy Policy. We comply with applicable data protection regulations, including NDPR (Nigeria Data Protection Regulation) and GDPR where applicable.

To the maximum extent permitted by applicable law, Remse Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or data
• Damage caused by services performed (or not performed) by agents on the platform
• Loss arising from visa refusals, travel disruptions, or government decisions
• Damage caused by third-party providers in the marketplace
• Technical downtime, outages, or data breaches not within our reasonable control

Remse's total liability to any user in connection with any claim shall not exceed the total subscription fees paid by that user in the 3 months preceding the claim.

You may close your Remse account at any time by contacting our support team. Upon account closure, any active escrow transactions must be resolved before closure can be completed.

Remse reserves the right to suspend or terminate any account at its sole discretion if a user violates these Terms, engages in fraudulent or harmful conduct, or for any other reason that Remse determines poses a risk to the platform or other users. Remse will provide reasonable notice where possible, but reserves the right to act immediately in cases of serious misconduct.

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria, unless otherwise agreed in writing between the parties.

Remse reserves the right to update or modify these Terms at any time. We will notify users of material changes via email and in-app notification at least 14 days before the changes take effect. Your continued use of the platform after such notification constitutes acceptance of the revised Terms.

We encourage you to review these Terms periodically to stay informed of any changes. The most current version will always be available at this URL.

If you have any questions, concerns, or feedback about these Terms of Service, please contact us: