Contact Us — Remse

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Visit Our Office

Lekki
Lagos, Nigeria

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Call Us

+234 800 123 4567
Mon–Fri, 9am–6pm WAT

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Email Support

support@remse.app
We reply within 24 hours

🕐 Opening Hours

Monday – Friday9:00 AM – 6:00 PM

Saturday10:00 AM – 3:00 PM

SundayClosed

Support chat is open 24/7 in-app

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Remse HQ — Lekki Phase 1, Lagos

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Support

Common Questions

Can't find what you're looking for? Send us a message above and we'll help you out.

How quickly will I get a response?

Our support team replies to emails within 24 hours on business days. For urgent issues, use the in-app live chat, which is staffed around the clock.

I'm having an issue with a payment or escrow release.

Select "Support & Account Help" in the contact form above and include your transaction reference. Our payments team prioritizes escrow and wallet issues.

How do I become a verified Remse agent?

Reach out via the form and select "Agent Partnerships," or apply directly from the Agent app. Our team reviews KYC documents and approves new agents within 3–5 business days.

Do you offer support outside Nigeria?

Yes — Remse supports travelers and agents globally. Our Lagos office handles enquiries for all regions, with local response times displayed in-app.

Get in Touch